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Volume 10
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37- Voice of Customer (VoC) information Sources / Kano Analysis Copy 05 minLecture1.1
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38- Kano model – tool Copy 05 minLecture1.2
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39- Kano Model Key Principles Copy 05 minLecture1.3
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40- VoC Tools_ Quality Function Deployment ‘QFD’ / Customers Dictate Technical Specs Copy 05 minLecture1.4
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