Learning Center

RaqEdu Courses Center

The Art of persuasion / full rules

Instructor: Dr. Mahmoud Lethy

Course Description

Many doctors are so passionate about their new startup idea that they can’t believe any intelligent being, investor or customer wouldn’t react just as excitedly after a quick introduction. They don’t realize that they can often kill their credibility — and future opportunities — by communicating only with passion, responding with a cynical comment or giving up too soon. The art of getting others to see things as you see them — usually called persuasion — is a key one for entrepreneurs, and it needs to be honed from the first day that you formulate your new idea. You have to persuade the right partners to join and build the solution, the right investors to fund it and the right customers to buy it. Good marketing is just a subset of these efforts and skills. The patient comes in pain, sometimes treated with pain, leaves the clinic with pain and pays money to you, so you need to have real communication with him before, during and after the visit.

Learning outcome

– Recognizes all of your weakness points, to be able to answer the question “am I able to win the persuasion of the patient with my treatment plan?”
– Decision making, The importance of patient preferences in treatment decisions this will not be challenges any more for you.
– Monitoring and control Your reaction to patients’ complains and your body language. – Best and easy way for Cloning and minimizing the information and treatment plan in patient mind – Appreciate The value of the patient when became an “asset”.
– determine the real causes of patient’s objections. – Build the only valuable relations with the patient is “trust”
– Act as the link between healthy patient and your knowledge by convincing way. – What It Really Means To Have High Expectations.
– The Core Protocols – Make Yourself And Your Team Great.
– Implement Fixed handlings’ protocol-really makes difference.
– Improvement in clinic mood-starts from doctor.
– Avoid Mood Swings-not allowed – Dealing mood with patient, straight line never change. – Answer this question. “Would You Trust Your decision?”
– Trust is infection r direct it to the patient.
– Eliminate Teamwork errors- defense should not be directed to mistakes. – For the sake – is a red line word-no exceptions in protocol.
– Know the Services-seeking patients and meet their request. – Keep in mind that, Probability of failure and success is like a candle in dark road. – Face your case-never turn back. – Never start what you cannot end-treatment between brackets. – Patient vision by our eyes- hidden actions to be seen facts.
– Taking care of Multi-clinic patients – take a number. – know how to deal with the Discount-seeking patients – Beat the Fear of unknown – change secrets to facts.
– Learn how to Share the Probability of failure and success, builds new modalities of treatment options. – Lean how to do when patient refuses to pay, money loss, how to overcome. – Rules to be Focusing on patient; avoid distraction of attention by his relatives. – “Difficult” Patients- how to know and deal with
– Training on the Fixed doctors’ mood, even the patient tries to modulate it. – What to do in case of “Reversing decision” and its protocol – Take care, Insistence In previous treatment plan is red line. – Consent form – is a mandatory rule in persuasion stages. – Secrets of “Value selling- advertising protocol”.
– Secrets of Emotional stability, controlling patient’s anger and different types of patients.
– Recognizes and deal with Different types of patients (follow).
– What are outcomes and “Treatment plans’ outcomes” –comparing and selection?
– know the golden rule.

Dental surgery / Minor surgery / Full package

Instructor: Dr. Eslam Gharieb

Course Description:

One of the essential and fundamental goals: we are all here to serve our RaqEdu members. we all have a common desire to meet the needs and wants of our members. To maximize the outcomes that we seek on behalf of our members, it is essential that all levels of organized dentistry operate within a framework characterized by cooperation and collaboration. If we fail to keep these 2 ideals in mind, we may find another “C” word creeping in — conflict. There is no room for conflict in our profession. Another common goal is to provide benefits for our members. When starting your carrier, you must be well trained in Oral and maxillofacial surgery. This course is taught by an expert speaker. The course enables dentists to deal with cases of teeth extractions, fractures, and tumors of the jaws, anesthesia and all about minor oral surgeries. Also provides the dentists with scientific bases, clinical skills and communication skills needed to practice dental surgeries in a safe, efficient manner as well as apply the principles needed. Anatomical landmarks of the teeth and the supporting bone structures, blood supply and nerve supply too. Accurate differentiation of Intra-bony jaw lesions by increasing the analytical skills of dentists relative to clinical signs and symptoms, radiographic features. Different impactions and its procedures step by step. Suturing and its techniques. And dental management of systemic patients

Learning Outcomes:

– Start with the Anatomical considerations opens a new knowledge for your dental surgery, cranial nerves as a start tell trigeminal nerve.
– ophthalmic branch, maxillary nerve,palatal mucoperiosteum
– Greater and lesser palatine nerves,posterior superior& middle alveolar Ns.,Infraorbital N, Ant.sup.Alv. N
– Mandibular N. route
– Ant and post divisions OF MANDIBULAR NERVE
– Inf.alv. n and mental n.
– Incisive n.,Ms of mastication supply,Mylohyoid n.,Lingual N., Chorda Tympani N., Tongue supply.
– Muscles of the tongue .
– Mandibular landmarks related to oral surgery
– Alveiolar bone,Mand. Landmark,Muscles of mastication,Temporalis muscle
– Masseter muscle, Medial and Lateral pterygoid muscles
– Disc displacement with or without reduction,Pterygoid venous plexus ,Medical pterygoid muscle,Pterygo mandibular space.
– Hyoglossus, palatoglossus, styloglossus and genioglossus muscle,Infra hyoid muscles.
– Digastric fossa and muscle, Mentalis muscle, Buccinators muscle, Orbicularis oris, Pterygo mandibular raphe
– External oblique ridge,Inf.Alv. and mental Foramina , Lingula.
– Anti lingula ,Sub mand. And S. ling. salivary glands and fossae, Ling N and lower8 relation,Long Bucc. N.AND Bucc.Artery
– Long Bucc. N.AND Bucc.Artery incision complications
– Anesthesia , Def. of nerve block and infiltration, Indications acc.to bone type, Infiltration technique
– Infiltration (Main and supplemental),Supra and para periosteal inf. Technique,Needle type
– Ultra-short needle, Buccal technique, Needle bevel, Pt.venous plexus, Palatal inf. Tech.
– Para-periosteal palatal infiltration tech. and steps
– Amount of injection needed to make anesthesia
– Lower anterior infiltration tech.(labial –lingual), Advantages and disadvantages-indications and contra indications.
– Supplemental infiltration tech., Objective and subjective symptoms, Complication (failure)
– Maxillary nerve block techniques, Nasopalatine N.block .
– Greater palatine N.Block.
– Infra Orbital N.block.(Anterior-Superior N.Block),steps (intra-extra )oral technique
– symptoms and duration, Adv. disadv.,complication
– Local anesthetic agents ,Adrenaline (conc.-Max. Dose), levonordefrin
– Octapressen& Felypressin, Indications &contraindications
– Local anesthetic instrumentation,Carpule components,Needle forms and components
– Needle types and gauge
– Intra ligamental injection
– Syringe armontarium ,Syringes Components and types
– Syringes loading ,usage methods and cartage removal ,Topical anesthesia application
– Syringe grasping and cartilage distribution
– Complications of Local Anastasia,Systemic complications,toxicity
– Complications of Local Anastasia/ Systemic complications/systemic toxicity
– Management and avoidance of systemic toxicity
– Cause and management of vasovagal attack ,Allergic reaction to anesthesia
– Allergic reaction to anesthesia signs, symptoms and management
– Anaphylactic shock ,Difference between toxicity and allergy – Local complications of local anesthesia ,ballooning, pain
– Abscess after infection,Trismus, Hematoma
– Local complications during injection Ecchymosis, edema, whitening of tissues
– Local complications during injection Temp.facial paralysis ,electric shock, prolonged anesthesia ,Diplopia -eye trauma (orbital floor)
– Local complications during injection Brocken needle
– Neuro physiology of local anesthesia, nerve cell, action potential,theories of Local anesthesia action
– Difference between hypo, hyper-sthesia and paralysis, sensory and motor fibers
– Fasciculi, Nerve layer, anesthesia relief ,tachyphylaxis tolerance
– Components of local anesthetic carpule ,properties of local anesthesia
– What will happen if Injection in acidic media occurs, dissociation constant ,types of LA (ester-amide) and their biotransformation
– Properties of local anesthetic agent
– Concentrations, types of L.A.
– Contents of carpule, effect of L.A in blood, CNS & Myocardium.
– Intravenous L.A injection and Topical anesthesia usages
– Mandibular anesthesia ,inferior alveolar nerve block, indications ,land marks
– Mistakes and troubles during injection, Mental N.Blcok technique
– Cutaneous colli plexus branches, mylohyoid N.
– Complications of Inf.Alv.N.Block,long buccal N.block.
– Complications of extraction,and management ,fracture during extraction
– Alv.bone fracture, tuberosity and basal bone fracture and management
– Soft tissue injury and management during extraction
– Oro antral communications with Max. Sinus, dislodgement of roots in sinus, confirmation of oro antral communication, closure of O.A.C
– closure of O.A.C, foreign bodies removal, bleeding (during-after) extraction causes-management
– Alveolar osteitis, dry socket management
– TMJ dislocation ,management
– Exodontia,Upper Ant. Forceps and upper lateral forceps -grasping, and movement
– Upper premolar forceps and red’s forceps grasping and movement.
– Upper molar forceps, upper 8 forceps (jockey), bayonet forceps grasping and movement.
– lower anterior forceps, lower premolar forceps, lower molar forceps, grasping of forceps all a whole
– Closed Extraction, indication ,principles, deep grip, chair position and support, first movement
– movements and type of bone, second movement -dilatation of socket and tearing of PDL ,exceptions
– third movement ,jaw support, maxillary teeth extraction position and support
– Impaction, diff. between impacted ,unerupted, embedded and malposed tooth,causes of impaction (systemic-local)
– Diagnosis of Impaction,pericoronitis ,Treatment of acute pericoronitis
– Chronic pericoronitis ,decision of extraction with pericoronitis ,classification of lower 8 impaction (position)
– Difficulty index of impacted lower 8, steps of removal ,flap and incision , shape and extension
– Distal incision of lower 8 impaction, guttering, sectioning and decapitation, root separation, point of applications, approximation to inferior alv. Canal protection, ling. Plate of bone preservation and dental follicle removal
– Impacted upper 8, classification, complications, fracture tuberosity, sinus approximation, accessibility, zygomatic interference, exposure, flap of upper 8 and used scalpel numbers.
– Bone removal, wedging, Impacted Canine ,causes of Can. Impaction ,Classifications of impacted canine,determination of C. position,surgical exposure of canine ,palatal incision
– palatal incision,bone removal ,midway impacted canine,medico legal orthodontic consultation ,complication during extraction of impacted tooth
– Management of systemic patient during surgical procedure , (ASA) Classification AMERICAN SOCIETY OF ANESTHESIOLOGISTS/
– SRP Stress Reduction Protocol per-during-after surgery
– CVS cardiovascular system troubles and dental management ,patient with Hypertension (classification)
– NSAID and hyper tension
– Medications given to hypertensive pt.,Angina Pectoris,definition and physiology ,types of angina,management
– Dental management of stable angina,Orthostatic Hypotension ,Cardiac Arrhythmia,diff. and physiology
– Cardiac Arrhythmia, management and precautions,management of myocardial infarction pt.
– blood analysis requested
– Transalveolar extraction (surgical extraction),indications ,radiographs needed
– Rules of surgical extraction, Mucoperiosteal flap, incision requirements and design
– Types of Mucoperiosteal flaps,envelop flap ,indications
– Pyramidal flap, indication , trapezoidal flap ,semilunar flap, indications and design, decreasing resistance (tooth division) ,steps (upper molars -3 roots )
– lower molars surgical extraction ,impacted tooth (decapitation), decreasing resistance (bone removal),methods of bone removal (chisel and mallet-surgical bur)
– effect of heat generation during bone removal and how to avoid, bone rongeurs, bone file, bone curette, Chesil
– Elevators ,principles of usage ,wedging actions (steps-indications),straight elevator
– levering action ,indication and steps , wheel and axis ,indication and steps
– Criteria of elevators’ components
– Curved elevators (types-shapes-indications )
– Rules, indications and contraindications of elevator usage
– Wound closure, debridement, cleaning and curettage of socket, Healing (1ry-2nd),steps of suturing ,needles,suturing material
– Suturing pack -Needle curvature types and indications ,traumatic and a traumatic needle (cross sections),inward and outward cutting needles
– Suture material thickness, principles followed during suturing the wound
– Introduction to middles third fracture, zygomatic complex fracture ,components and articulations of zygomatic bone ,orbital bone ,Z.Arch
– Effect zygomatic maxillary suture fracture on Coronoid process , infraorbital nerve, zygomatic facial , zygomatic temporal branches and orbicularis oculi muscle

Laminate veneers / Full Package

Instructor: Dr. Radwa Osama EL-Damhogy

Course Description

The restoration of the unaesthetic anterior teeth has always been a problem, involving large amounts of sound tooth substance, with adverse effects on the pulp and gingiva. The establishment of clear parameters for effective, reliable etching to dental enamel and the development of high quality, porcelain veneers for masking discoloration became a new mandatory demand and large demanded treatment modality.
The aim of this course is to transfer to your knowledge all about the Porcelain laminate veneers from the aesthetic point of view: starting from A to Z a thin bonded ceramic restoration that restores the facial surfaces and part of the proximal surfaces of the teeth requiring esthetic restorations and aesthetic principles.

Learning outcomes

– Finally you can determine your direction and plan through full knowledge of guided preparations of aesthetic laminate veneers-prep. Veneers or non-prep. Veneers.
– Know the Partial veneers-all about and controlling the vitality during preparation and the preparation tricks.
– Usage of Guided- preparation index and finish line control, check and adjustment. The diastema closure tricks and defect oriented preparation.
– Which type of impression materials to be used (addition-condensation) and why?
– Steps of impression. And usage of Retraction cord.
– Evaluation of impression, bite registration, temporization and its cementation.
– Accurate lab communication
– accurate decision in Laminate Veneers Material selection
– The Difference between Bonded ceramics and glass ceramics
-The layering of veneers
– Know the Cerec blocks (Vita Mark II) and its types.
– The issue of Vita Triluxe Forte ceric blocks chair side CAD CAM
-Leucite Reinforced Glass Ceramics (IPS Empress).
– The details about Empress forms (blocks- pressing ingots)
– What are Li2S- Emax (lithium Di silicate) and its types?
– The secrets of Color Parameters and shade correspondence of C A D C A M ceramic systems
-Translucency level and processing technique
-How to deal with Spot and surface discoloration
-The IPS Emax Press impulse.
-what is Stump shade or back ground shade and its effect on the shade of veneer
– What is Natural Die Shade Guide and how to use it
– Why layering of the veneer?
-properties of veneering material.
– IPS Emax Shade Selection Wheel
– IPS Emax Shade Navigation APP.
– When use blocks or ingot selection?
– Methods of fabrication.
Know how to make porcelain laminate veneer Try In
– What to check in try in
– cast try in
– collective ty in
– individual try in
– try in paste
-The most important details about the Bonding of the laminate veneer (tooth surface – veneer surface-cement selection)
-influence of enamel preservation on success rate of bonding laminate veneer
– What is immediate dentin sealing and its effect on bonding?
– Know detailed Step by Step bonding procedure (isolation-etching-bonding) of laminate veneer.
– Be expert in the selection of suitable resin cement in cementation.
– Causes of failure of porcelain laminate veneer
-Different types of veneers (preparation, non -preparation veneers and occlusal veneers.
-indication of porcelain laminate veneers
-case selection of laminate veneers
– accurate treatment planning
– patient oriented treatment planning evidence based, wishes of patients and lab skills
– Aesthetic visualizations and visual communication
– All about T.W.F Treatment Work Flow.
– Learn the photo protocol
– DSD and American academy of photo protocol.
– know the Attractive smile component
– The difference and integration between Macro, Micro and Mini aesthetics
– Learn the integration between face , lips, gums and teeth
– facial analysis and its sequence and rules
-facial driven treatment planning control.
– Know the components of the smile (horizontal-vertical) ones.
– Detect the age changes of smile
– dynamic smile analysis
– smile style
– Rules of Micro Esthetics, the white and pink esthetics.
– Detect the black triangle and monitor its treatment options.
– Recognize the morpho psychology – visagism
– Age changes in teeth shape
– Color changes in teeth shape
– Axial inclination of teeth.

Periodontology /full package

Instructor: Dr. Amr Mohamed Reda

Course Description:

The excellence in dental field usually starts from healthy pink, Study of normal and diseased periodontium to include the structural, functional, and environmental factors.

This course includes topics in assessment, etiology, pathology, the histopathology and role of inflammation in gingival and periodontal disease, as. Also illustrates the gummy smile and its correction and causes. Periodontology course focuses on the diagnosis and treatment of periodontal disease. You will learn the skills needed to critically evaluate and solve problems relating to periodontology. This course supplies your knowledge, skills and attitudes fundamental to diagnosis and treatment of periodontics and related procedures.

Again the knowledge, skills and attitudes to enable critical evaluation and problem solving for periodontal problems to allow independent practice; knowledge relating to the contemporary practice of periodontics

Topics:

– Saturation of your knowledge about Gingival and periodontal diseases.

– Diagnosis of gingival and pdl diseases

– Classifications of Gingival and periodontal diseases (acute-chronic).

– Signs, symptoms and treatment of Plaque induced gingivitis, ANUG, acute herpetic gingiva stomatitis, gingival abscess, chronic desquamative gingivitis.

– Learning the Chronic periodontits and its signs and symptoms

– Determine and diagnosis pocket depth, attachment loss and pocket depth.

– Classification of pocket, fraction and mobility.

– Aggressive periodontits, definition classification, signs and symptoms and treatment.

– Host modulation and aggressive periodontits.

– Periodontal abscess

– Signs, symptoms and treatment peri coronitis

– Perio-endo lesion, classification and etiology

– Gummy Smile, All about

– Periodontal status and esthetics

– The biological width.

– The difference between the keratinized and non-keratinized gingiva.

– Parameters of aesthetic analysis

– Facial, dental, gingival analysis and jaw relation.

– Etiology of gummy smile

– Classification of Altered passive eruption.

– Vertical maxillary excess.

– Lip repositioning

– Etiological factors and treatment options of gummy smile

– Perio-medicine

– Periodontal disease and systemic diseases.

– Oral environment and microorganism

– Metastatic infection- Bacteraemia

– Barriers ( physical-immunological )

– Metastatic injury ,metastatic inflammation

And infective endocarditis.

– Relation of periodontal disease and systemic disease

– Relation of periodontal disease and cardiovascular system, pulmonary diseases and diabetic

– Pregnancy and periodontal diseases

– Rheumatoid and periodontal diseases

– Effect of systemic diseases on periodontal tissues

– Leukemia effect on periodontal tissues

– Neutrophils and HIV on pdl tissue.

– Sex hormones and Drugs and its effect on PDL tissues

– Surgical and non- surgical phases

– Usage and indications of perioceutics

– Generations of antimicrobial agents and antibiotics

– Host modulation and PDl disease

– Steps and indications of surgical phase of periodontal surgery

– ENAP (excisional new attachment procedure)

– Gingivectomy

– Gingivoplasty

– Distal molar surgery

– Various types of Periodontal flaps

– Papilla preservation

– Displaced or non- displaced

– Modified Widman flap

– Apically positioned flap

– PDL regeneration

– Osteo inductive

– Osteo conductive

– Osteo genesis

– Types of bone grafts

– Guided tissue regeneration

– Membranes

– Root surface bio modification

– Mucogingival surgeries

– Vestibular extension procedure

– Root coverage procedure

– Interdental papilla loss

– Gingival enlargement

Practice Management / Full package

Instructor:Dr Ehab Heikal

Course Description:

Usually normal persons are able to manage small tasks in their life, but if you are seeking a new mood of life, fulfilling your desire of success and feel the progress with leadership in you field –either it is medical or non- medical, you need this course to start a new shape of life and knowledge that makes you lead your market while others will follow you.

After this course you can manage your finance and administration of any doctor’s office or an office of a medical professional in one of many types of specialties in medicine.

This is distinct form of management as you are now Advanced Practice Manager, so, responsible for the administrative responsibilities of daily operations and development of a business strategy. Also responsible for hiring staff, negotiating benefits and personnel policies, ensuring that medical supplies are ordered and equipment is maintained, ensuring regulatory compliance, and the development and marketing of service lines.

Ability to encompass multiple topics including governance, the financial aspects of medical billing, staff management, ancillary service development, information technology, transcription utilization, and marketing Practice managers handle the business aspects of medicine to maximize provider time and enhance patient care. Do not miss it, do not miss your new life of management.

Learning Outcomes:

With this course , when you are Starting new business or project you need the accurate items and definitions to be in your mind ,the whole project’s components, divisions of management, Marketing ,Finance
Each Project’s components, what dose resources of your facility means, accurate planning, organizing, leading, and control the outputs of project also all factors affecting your project (environment).
Culture’s effect on your project and task environment (customers)
How to deal with the competitors, labor market, suppliers, understanding the General environment that affecting your project (technology).
How to monitor the General environment that affects your project (technology – Socio culture- economy-international – legality)
Methods and protocol of Planning ,how to write the blueprint planning method (goals- vision-mission)
GOAL, pyramidal model ( strategic-tactical-operational)
SMART GOAL (specific-measured- ambitious – realistic-time)
Accurate Positioning (differentiation-cost oriented-focus-personality-location-area needed-internal divisions)
Accurate monitoring of your Budget and situation analysis
Full detailed SWOT ANALYSIS
the BCG matrix (Boston Corporation Group)
Details of BCG matrix (Boston Corporation Group)
Parts and components of BCG matrix (Boston Corporation Group)
Applications of BCG matrix (Boston Corporation Group)
Learn how to Management of services projects, quality and standards in services project
Application of quality and standards in services project
Quality (effectiveness and efficiency)/(expected-perceived-actual )
Quality measurement (tangible-reliability-assurance-empathy)
Quality measurement protocol , the response of customers
Reliability and its effect on customer retention ,word of mouth, price fluctuation, service repair, employers ‘spirit
All about the Gap Model Of Service Quality between customer expectations, personal needs, past experience and external communication
Implementations of Gap Model Of Service Quality ,understanding customer needs, customer expectations and perceptions that ends with a policy-written protocol
Service delivery (gap3) external communication (gap 4) and gap5 (expected-perception)
Standardizations (gap closure)
Standardizations’ tools , measurement by facts- refining measurements
Refining measurements (MAIC “MEASURE-ANALYS-IMPROVE-CONTROLE)
Time measurement ( accuracy-cost-performance) and retained patient recommendations
Benchmarking (internal-external-customers-competitive-services ) and check list
Job descriptions protocol
work flow chart , and office policy
Full detailed corporate manual
Organizing definition and collecting the resources ,structure designs ,chain command, chairman rule, centralization or not
Vertical shapes of organizational structure, Divisional approach and matrix structure
Organizational teams
Networking organizational structure
Know all about job specifications ,redundancy, bureaucracy, delegations, authority and responsibilities
Learn work accountability and delegations
Full detailed Human resources’ protocols and how to attract effective persons ,development and training persons ,non-effective persons
Job analysis ,specifications, job description and collecting data (cv)
Interview- rules and protocols
Implementation of Orientation period
Rules of training period
Why people leave work? Maslow’s Hierarchy
Definition of Maslow’s Hierarchy
Components of Maslow’s Hierarchy
Applications of Maslow’s Hierarchy ,Appraisal and termination interview
Essentials of Leadership
Leader Vs Manager
Leaders’ motivations
The motivations model
Motivations and Hygiene factor and you shall lead by..!!
Learn to be coach
Control rules , and types ( feed forward control / concurrent control / feed-back control )
Project management summarizations / crisis management
Crisis management
Protocol of market study, segmentation, selection and presentation to the market
Determinations of market needs
The SWOT and Maslow’s Hierarchy from marketing point of view
Learn Collecting data about Buying motives
The demand, needs and wants
The STP model “segmentation, targeting and positioning”
Protocols of STP segmentation, targeting and positioning
Branding and brand image
Brand loyalty and brand differentiation
Marketing mix
The 4 p ” Product, Price, place, promotion”
Differentiation between core product, real product and augmented product
Effect of place on your project
The price policies
Price and quality
How to price your services regarding the total cost ,competitions
The pricing shapes and forms “competitive, profitability, prestige, volume, and odd pricing “
Strategy of pricing ( competitive –penetrating – skimming )
Know why competitive raises price and how to manage?
price shading ,price coverage, price increase
pricing ways ” pricing objective- demand “
pricing ways ” total cost”
price analysis
The issue of Promotions, Definitions Target determinations, the essentials of promotions and Mission.
Promotions’ cost /
Promotions” message ,promotions’ idea ,measurement of promotion
Procedures of promotions “advocacy ads., comparative ads., cooperative ads “
“Service ads. Persuasive ads. Occasion’s ads. , reminder ads., testimonials ads., social media ads.”
The Specialty ads.
Word of mouth ads.
The opinion leaders
Teasers adv. and A-I-D-A MODEL

Management / Fundamentals of supply chain management / Full package

Instructor: Dr. Sameh Nagy

Course Description:

The management of the flow of goods and services that includes all processes that transform raw materials into final products called “Supply chain management”. This course will fulfill your desire about it. It also involves the active streamlining of a business’s supply-side activities to maximize customer value and gain a competitive advantage in the marketplace. After this course you will be a supply chain manager, able to cover everything from production to product development to the information systems needed to direct these undertakings. As a supply chain manger, it will be easy to centrally control or link the production, shipment, and distribution of a product. By managing the supply chain, you are able to cut excess costs and deliver products to the consumer faster. This is done by keeping tighter control of internal inventories, internal production, distribution, sales, and the inventories of company vendors. We guide you through this course to coordinate the logistics of all aspects of the supply chain based on the idea that nearly every product that comes to market results from the efforts of various organizations that make up a supply chain.

Control the plan or strategy, the source (of raw materials or services), manufacturing (focused on productivity and efficiency), delivery and logistics and the return system (for defective or unwanted products)

Try the leader life through this course and transform to a supply chain manager who tries to minimize shortages and keeps cost down. Good supply chain management keeps companies out of the headlines and away from expensive recalls and lawsuits.

Learning Outcomes:

1- The Outline of this course fulfills full detailed knowledge about the experiment description of the Supply chain management and its essence to Add Value to your facility, production and project
2- practical Watch outs regarding the order winners, qualifiers and non-issues and configures excellent SCM that create and maintain values
3- Keep Business success and gross sustainability by Supply chain and Supply chain management
4- About the SCOR- process reference model by SCM council. New Imperatives in the Operating Environment
5- The surviving rules in this new global environment
6- The Main Five Objectives of supply chain management .Add Value for Customers and Stakeholders with Improving Customer Service
7- The golden rules about effectiveness and efficiency
8-   Leverage partner strength
9- The vertical integration supply chain
10- The Lateral integration of supply chain
11- be the one who knows,” Why Some Organizations Fail?”
12- Keep your facility out of failure
13- Why Some Organizations Fail?”
14- Rules of Barriers to Supply Chain Improvement
15- Supply Chain Management Key Issues
16- practical applications of SCM Key Issues
17- Detailed Supply Chain Management   Key Issues
18- Supply Chain Management   Improvement – Benefits (visibility-velocity-variability)
19- Components of SCM and the Scope of Supply Chain Activities
20- Supply Chain Management Process Model
21- Practical application of the Supply Chain Management Process Model
22- The 8 Key Business Processes of SCM
23- Supply Chain Perspective
24- The applications of Supply Chain Perspective
25- The criteria of the Supply Chain Managers
26- Rules to be a good Supply Chain manager
27- OGSM (Objective, Goal, Strategy, Measure) & Targets
28- Learn accurate Planning and Decision Making
29- Multiple Examples of Operations Strategies
30- The KPIs – Dashboards & Reports and Performance Measurement
31- Accurate Visibility and Analysis.
32- SCOR Key Performance Indicators (KPIs)
33- SCOR Key Performance Indicators (KPIs)
34- Rules of Benchmarking
35- monitoring Data sources
36- The value of Voice of the Customer
37- Voice of Customer (VoC) information Sources / Kano Analysis
38- Kano model – tool
39- Kano Model Key Principles
40- VoC Tools_ Quality Function Deployment ‘QFD’ / Customers Dictate Technical Specs
41- Follow VoC Tools_ Quality Function Deployment ‘QFD’ / Customers Dictate Technical Specs
42- Follow VoC Tools_ Quality Function Deployment ‘QFD’ / Customers Dictate Technical Specs
43- Continuous Improvement & PDCA Cycle / PDCA and A3 Report / PDCA Activities
44- PDCA execution on A3 report / Course Outline
45- Follow summarizations and course outline

Esthetic rehabilitation

Instructor: Dr. Haytham Amr

Course Description:

The enhancements that we have seen in the last years in the dental field, both in the techniques and in the materials, made the prosthetic rehabilitation is necessary.

This course aims to fulfill a gradual improvement of the working quality for many dentists in the aesthetic field from analysis to design. This course puts you on the correct pathway needed to be the aesthetic dentist that you deserve and need.

Now, the correct prosthetic and aesthetic rehabilitation works made easy to monitor, diagnose and design.

With this course you will learn the new modalities in rehabilitation from diagnosis to design that will lead you to protect your patient from useless loss of structure mutilation, and excessive useless involving of dental elements, and mass devitalization of all the teeth, and directs you to a new aesthetic design with keeping his vital structures of oral and dental tissues.

Learning these practices aim to help you building a strong opinion about the rehabilitation treatment plan. The greater control of the patient by the professional and the increased awareness of the patient require accurate coincidence of doctors’ knowledge about new modalities of prosthetic rehabilitations; this course will implement this demand

Learning outcomes:

– The aesthetics Definition and systematic approach about, where we are and where we should be, To be a smile designer

– Aesthetic analysis requirement

– Facial analysis frontal view, lateral view

– Symmetry of the facial analysis

– Through the aesthetic chart, learn how to make statement of the problem by data collection of smile analysis (photography)

– Step by step smile analysis

– Frontal view, lateral view horizontal and vertical disharmony

– Learn the facial proportions

– How to diagnose and confirm the Loss of vertical dimensions

– Naso-labial angel, E- line, lips and facial profile .

– The marked anterior dominance

– The radiating symmetry

– The horizontal symmetry

– Dento-labial analysis

– The tooth exposure and incisal edge examination

– Multiple cases’ presentations

– Smile line

– Gum smile, causes, diagnosis and treatment plan

– Smile width.

– Buccal corridor

– Inter-incisal line Vs Midline

– Occlusal plan Vs Commissural line

– Phonetic analysis M sound, E-sound ,F V sounds ,S sound

– Tooth analysis –why an H ow?

– Maxillary Vs mandibular inter- incisal line

– Tooth type examination

– Tooth surface texture analysis

– Upper central incisor form, size, proportion and mirror image

– Incisal profile and tooth to tooth proportion

– Interdental contact area and inter incisal angel

– Diastema (cause- differentiation –multiple diastemas)

– Gingival analysis in aesthetic rehabilitation, color, stippling , scalloping ,periodontal biotype and outline of gingival margin

– Zenith point and interdental papillae

Oral histology / full package

Instructor: Dr. Alaa Abdelkader

Course Description:

This course, aims to be an informal and practical introduction to oral histology Members of the dental profession. Fulfilled and accurate histological study of the cells that comprise oral structures and tissues and their individual and collective functions. The clinical considerations will also be studied through this course. This course will review the basic cellular composition of the teeth, the components of the periodontal apparatus, the varied components of the oral mucosa, and the histology and function of the salivary glands. The cellular composition as it relates to structure, physiology, oral health, and clinical significance will be discussed.

Learning Outcomes:

The Amelogenesis , stages of enamel formation and life cycle of ameloblast starting from differentiation stage.
The microscopic structure of the pre ameloblast (organelles) and the polarization stage, induction stage, secretory stage and secretion of enamel matrix.
A prismatic enamel formation, detailed Tome’s process content tell the maturation stage and selective removals.
Maturative stage and direction of enamel maturation tell the protective stage and reduced dental epithelium formation
The Cementum , physical properties including color, thickness and permeability then detailed chemical composition and structure
A cellular cementum ,Sharpey’s fibers (spaces) ,cementoid (cementoblast), cementocytes &osteocytes then the incremental lines of salter and cemento -enamel and cemento-dentinal junctions.
A fibrillar cementum ,then the functions of cementum and Cementogenesis
Hypercementosis types’
The Enamel and its physical properties
Enamel Hardness ,brittleness and permeability
Chemical properties of enamel ,Enamel prism and learn about the ground or decalcified sections
All about the enamel rod
Prismatic enamel and cross striations
Key Hole system of the enamel rods ,crystals’ arrangement and Hunter-schreger band
Diazone & parazone of enamel ,Incremental lines of enamel, Inc. lines of retzius
Neonatal line and Dentino-enamel junction
Enamel Lamellae , Enamel Tufts and En. Spindle
Enamel surface structure ,outer rodless enamel , enamel rod end , Perikymata enamel crack , pellicle and dental plaque
Age changes of Enamel
Clinical consecrations of enamel
Detailed Eruption ,starting from deciduous tooth eruption (pre eruptive phase )
types of movement of teeth
Histological changes , intra & extra osseous eruption
Ankylosis , signs and symptoms of eruption answer the question , why no bleeding during eruption ?/
The post eruptive stage
All about the Permanent Teeth eruption
What about the gubernacular canals
All about Theories of eruption
Maxillary sinus dimensions, volume , development and pneumatization of maxillary sinus .
Drainage , teeth related to max. Sinus and Lining of max. sinus
Secretions of max. sinus Max. Sinus function and clinical considerations
The Oro-antral communication
Oral mucous membrane , Function, parts and classification
Structure of O.MM, keratinocytes , keratinized mucosa ,Basal cell Layer (stratum Basale)
Desmosomes ,Hemi Desmosome ,Spinous cell layer ,Odland body , keratohyalin granules and tonofilament
Stratum cornium ,ortho and para keratinized ,Non keratinized epithelium (comparison) and stratum superficial

Dental Materials / Full package

Instructor: Dr. Ahmed Elgendy

Course Description:

This course provides a study of the composition, properties, and uses of most dental materials used in dental field, as well as its physical and mechanical properties. Upon completion, you should be able to identify the accurate composition, usage and actual properties of such materials. Materials like Gypsums, waxes, acrylics, and metal materials as example will be full detailed and know the proper procedures for health, safety. The course also provides full details about most of dental procedures and clinical work starting from the students’ needs tell the professional dentist. The course includes step by step manipulation procedures for some materials and detailed clinical consecrations related to usage. The goal of this course is directed to build in dentist’s and students’ mind the accurate Understanding dental materials’ science that facilitates the identification of various products, describe their physical and chemical reactions, and demonstrate their proper usage. To easily identify the used materials, as impression materials, describe their physical application, and demonstrate their proper usage. Use appropriate terminology with respect to dental materials. . Identify alloys used in dentistry and their proper usage Define metal structures. Various laboratory procedures and errors, like how to identify dental casting, investments, dental soldering. And more than you expect about the dental materials.in most easy way to learn. How to deal with different materials in oral cavity.

Learning Outcomes:

Dental Materials Def./introduction/ Structure of matter / intro. Atom / intro. types of bonds
Follow types of bonds
Follow types of bonds / crystalline solids and amorphous solids
Follow crystalline solids and amorphous solids / space lattice –def.-shapes-unit cells-/atomic packing
Atomic packing –simple cubic system –face centered cubic- body centered cubic / isomerism /silica
Details /dental materials
Details Atoms /details bonds (primary (ionic-covalent-
Covalent bond –difference between covalent and ionic bonds-free electric cloud-metallic properties / secondary bonds – Van Der Waal forces-polarization
Polarization – permeant dipole –fluctuating dipole /solids classification (type of bond-crystalline structure )/ atomic and molecular solids
Crystalline or amorphous solids
Crystal lattice (atoms in space) /Unit cells/properties related to structure /cubic structure/simples cubic atomic packing /
Face centered cubic atomic packing /isomerism and polymorphism/silica polymorphism
Heat (alpha and beta quartz) /displacive transformation and reconstructive transformation ( tridymite) / crystal imperfections
Imperfections –point defect line defect- plane defect
Physical properties /Def./ Mass related properties (Density) /thermal properties
Specific Heat – melting point-heat of fusion –latent heat of fusion –thermal conductivity and diffusivity
Thermal diffusivity / coefficient of thermal expansion and contraction / water sorption
Optical properties /light and color /transmission ,reflection, smooth reflection, diffuse reflection, refraction
Scattering of light , fluorescence, laser
Laser applications /interaction light with materials and application in dentistry / color
Follow color / color parameters (hue ,value and Chroma ) / clinical consideration / primary , secondary and complementary colors /
Metamerism (light source ) / surroundings and light perception / observer and light perception / color fatigue /
Color perception / color blindness/ surface and color perception / object and color perception /shelf life
shelf life / working and setting time /mechanical properties /def. / force /stress/strain /types of stress ( compressive-
types of stress ( compressive-shear – tensile ) / complex stresses / elastic stain def./ plastic or permeant stain /stress strain curve –illustration of the curve
proportional limit /yield strength /ultimate tensile strength
fracture strength /diff.between ultimate tensile and fracture points / young’s modulus of elasticity (rigidity) / flexibility
stress related properties -Ductility and Malleability and brittleness
Energy related properties –fracture toughness / resilience and toughness /material properties determination through the curve / impact strength /
Transverse (flexural) strength /cantilevering /bending /impact strength / tests /tensile compression tests
Fatigue /cyclic loading / fatigue limit/surface properties / Hardness /
Follow Hardness /Wear resistance/ viscoelasticity – Newtonian –Dilatant –pseudoplastic fluids
Follow viscoelasticity – Newtonian –Dilatant –pseudoplastic / creep
Alloys introduction /alloy system / binary alloys / melting range –cooling curve/ phase diagram
Follow phase diagram / Alloys details /binary system alloys solubility /def. solid solutions , eutectic and intermetallic compound
Phase diagram /def./cooling curves / liquidus line and solidus line /solid solution /coring /cored structure
Cored structure /eutectic alloys lowest melting point (complete insolubility)/ usage of eutectic /partial solubility/
Intermetallic compound /substitutional solid solution / interstitial solid solution /heat treatments /gold-copper system
gold-copper system / order hardening and ordered softening
heat treatments classifications /precipitations hardening / summarization
Metallurgy /def./structure of metals /properties of metals /
Follow properties of metals/ def. shaping of metal /casting def. / Cold working def./ powder metallurgy (centring)/electroforming
Microstructure of metals /cooling of metals /nuclei formation /crystallization and grain growth/ def. grain boundaries /
Grain orientation /grain boundaries details /cooling curve of metals /
Follow Cooling curve of metal / nucleation –homogeneous-heterogeneous -nucleating agent /number and size of grains effect/ grain boundaries effect
Follow Grain boundaries effect /controlling grain size /effect on properties /cold working and strain hardening /fibrous grains
Follow Cold working and strain hardening /annealing and recrystallization /elastic and plastic deformation
Follow elastic and plastic deformation / repeated lecture 1 alloy
Dental casting /lost wax technique def. /sprue
Follow sprue –direction-type-diameter
Follow sprue length / thickness of investment /number of sprues /position /the Ring
wetting of wax pattern (surfactants ) /dimensional changes and compensations
ring removal-liner asbestos / wax burnout / heating metal / pouring of metal
cutting sprue/ finishing and polishing/ pickling / porosity /
Investment materials /requirement needed /types /silica and binder (gypsum-phosphate-silicate) / gypsum bonded investments –def. – properties (expansion)
Indications of gypsum boded investment /phosphate bonded investment /silicate bonded investments/
Adhesion /def./ clinically / cohesion and adhesion /adherent and adhesive / types of adhesion (chemical-mechanical (not true adhesion) )
True adhesion / adhesive junction /wetting /factors affect wetting
Surface tension and surface energy
Impurities /irregularities /thickness of adhesive junction /type of bonding
Stress in adhesive junction / thermal stresses/ bond failure / 3 steps-bonding to teeth /
Follow bonding to teeth /bonding to enamel / bonding to dentine
Follow bonding to dentine/ primer /application
Adhesive systems /5th generation
Self-etching primer /self-etching primer and bond/ 7th generation all in one /
Universal adhesives and its disadvantages /clinical application
Follow clinical application
Impression materials /Definition, properties and requirements /steps (general)/
Follow requirements and properties of impression materials
Classification ( elastic-rigid ) def. and requirements / rigid impression material/plaster impression /
Follow plaster impression material / impression compound
Follow impression compound /Zinc Oxide-eugenol impression material
Follow ZNO impression material /elastic impression material /requirement /classification
Hydrocolloids /agar-alginate general
Follow agar / alginate
Follow alginate
Viscoelastic nature and strain rate /elastomers (rubber bases) def./reaction
Classification of rubber base impression material /reaction, byproduct, comparison shrinkage / polysulphide rubber impression material
Silicon impressions materials (types-condensation and addition) / forms or rubber bases impression materials
Requirements of rubber impression material and manipulation – recent modalities –digital impression
Follow digital impression technology
Dental cements /def./uses/ideal requirements of dental cements
Zinc Oxide eugenol cement
Zinc phosphate cement
Zinc Polycarboxylate cement /glass ionomer cement
Glass ionomer cements
Modifications of glass ionomers cement (Resin modified glass ionomer) / metal reinforced glass ionomer /
zirconia reinforced glass ionomer /Nano technology modifications in glass ionomer /highly viscous glass ionomer /modifications in manipulations
Liners and varnishes
Amalgam / intro def. /mercury amalgamation reaction
Requirements, properties and constitutions /dental amalgam alloy
Zinc and its effect in dental amalgam alloy /amalgam alloy construction homogenization heat treatment /lath cut particles
Annealing heat treatment /lath cut particles properties /spherical – spheroidal amalgam alloy particle /classification of amalgam
Classification according to copper containing amalgam /amalgamation reaction (low copper reaction –admixed high copper reaction )
Follow amalgamation reaction (admixed high copper reaction ) /Unicompositional high copper amalgam reaction
Properties of amalgam /strength (tensile-compressive) /dimensional changes /flow and creep
Follow creep /thermal conductivity / 1 hour compressive strength / manipulation
Follow manipulation
Summarization
Composite /def./components and properties
Composite composition and properties matrix/fillers/coupling agents / activator and initiator /inhibitor
Composition /Pigments / fillers (macro filled composite-micro filled composite
Hybrid composite /Nano filled composite
Residual monomer /solubility /coefficient of thermal expansion and contraction / thermal conductivity /shrinkage and how to overcome it
Follow shrinkage and how to overcome it .
Layering / incremental technique/indirect composite /curing /ORMOCER
Polymers def. / types /polymerization reaction (free radical )
Termination of polymerization /activation of the free radical
Types of polymerization reactions (addition-condensation)/ heat, shrinkage
Residual monomer / polymers chains (linear-branched- cross linked )
Follow Polymer chains / properties of polymers /types of polymers (thermoplastic-thermoset)
Follow types of polymers (thermoplastic-thermoset) / molecular weight of monomer/ Degree of polymerization
Factors affecting properties of polymers / copolymerization / plasticizers
Inorganic filler and polymers /summarization
End of polymers