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Fundamentals of supply chain management
45-
1- Course Outline / Description/experiment describing the SCM/essence of SCM to Add Value /Types of values 05 minLecture1.1
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2- Watch out (order winners-qualifiers-non issues) / configures excellent SCM that create and maintain values 05 minLecture1.2
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3- Business success and gross sustainability/ What is Supply chain and Supply chain management 05 minLecture1.3
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4- SCOR- process reference model by SCM council / New Imperatives in The Operating Environment 05 minLecture1.4
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5- Follow New Imperatives in The Operating Environment / Surviving in this new global environment 05 minLecture1.5
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6- SCM Five Objectives / Add Value for Customers and Stakeholders / Improve Customer Service / effectiveness and efficiency 05 minLecture1.6
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7- Follow SCM 5 Objectives – effectiveness and efficiency 05 minLecture1.7
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8- Follow SCM 5 Objectives – Leverage partner strength 05 minLecture1.8
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9- Leverage partner strength / The Two types of SCM (vertical integration-Lateral integration) 05 minLecture1.9
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10- Follow the Two types of SCM (vertical integration-Lateral integration) 05 minLecture1.10
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11- Follow the Two types of SCM (vertical integration-Lateral integration ) / Why Some Organizations Fail? 05 minLecture1.11
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12- Follow Why Some Organizations Fail? 05 minLecture1.12
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13- Follow Why Some Organizations Fail? 05 minLecture1.13
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14- Barriers to SC Improvement 05 minLecture1.14
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15- SCM Key Issues 05 minLecture1.15
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16- Follow SCM Key Issues 05 minLecture1.16
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17- Follow SCM Key Issues 05 minLecture1.17
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18- SCM Improvement – Benefits (visibility-velocity-variability) 05 minLecture1.18
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19- Components of SCM / Scope of Supply Chain Activities 05 minLecture1.19
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20- Follow Scope of Supply Chain Activities/ Supply Chain Management Process Model 05 minLecture1.20
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21- Supply Chain Management Process Model 05 minLecture1.21
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22- The 8 Key Business Processes of SCM 05 minLecture1.22
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23- Supply Chain Perspective 05 minLecture1.23
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24- Follow Supply Chain Perspective 05 minLecture1.24
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25- Supply Chain Managers (The criteria for a good SC manager) 05 minLecture1.25
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26- Follow The criteria for a good SC manager 05 minLecture1.26
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27- OGSM (Objective, Goal, Strategy, Measure) & Targets 05 minLecture1.27
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28- Follow OGSM / / Planning and Decision Making 05 minLecture1.28
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29- Examples of Operations Strategies 05 minLecture1.29
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30- KPIs – Dashboards & Reports / Performance Measurement / Visibility and Analysis 05 minLecture1.30
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31- Follow Visibility and Analysis / SCOR Key Performance Indicators (KPIs) 05 minLecture1.31
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32- Follow SCOR Key Performance Indicators (KPIs) 05 minLecture1.32
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33- Follow SCOR Key Performance Indicators (KPIs) 05 minLecture1.33
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34- Follow SCOR Key Performance Indicators (KPIs) / Benchmarking 05 minLecture1.34
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35- Follow Benchmarking / Data sources 05 minLecture1.35
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36- Benchmark Data Sources / Voice of the Customer 05 minLecture1.36
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37- Voice of Customer (VoC) information Sources / Kano Analysis 05 minLecture1.37
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38- Kano model – tool 05 minLecture1.38
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39- Kano Model Key Principles 05 minLecture1.39
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40- VoC Tools_ Quality Function Deployment ‘QFD’ / Customers Dictate Technical Specs 05 minLecture1.40
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41- Follow VoC Tools_ Quality Function Deployment ‘QFD’ / Customers Dictate Technical Specs 05 minLecture1.41
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42- Follow VoC Tools_ Quality Function Deployment ‘QFD’ / Customers Dictate Technical Specs 05 minLecture1.42
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43- Continuous Improvement & PDCA Cycle / PDCA and A3 Report / PDCA Activities 05 minLecture1.43
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44- PDCA execution on A3 report / Course Outline 05 minLecture1.44
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45- Follow summarizations and course outline 05 minLecture1.45
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Practice Management
88-
1- Starting new business /project deff. And components/divisions (management- Marketing-Finance)/Management /Definition of management /management every where 05 minLecture2.1
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2- Project – components of project/ resources of your facility/ planning, organizing, leading, control/outputs of project/ factors affecting your project (environment) 05 minLecture2.2
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3- Culture’s effect on your project/ task environment (customers) 05 minLecture2.3
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4- Task environment (competitors-labor market-suppliers ) / General environment affecting your project (technology) 05 minLecture2.4
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5- General environment affecting your project (technology – Socio culture- economy-international – legality) 05 minLecture2.5
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6- Planning / blueprint (goals- vision-mission) 05 minLecture2.6
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7- Blueprint (mission)/ GOAL pyramid( strategic-tactical-operational) 05 minLecture2.7
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8- GOAL pyramid( strategic-tactical-operational) / SMART GOAL (specific-measured- ambitious – realistic-time) 05 minLecture2.8
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9- Positioning (differentiation-cost oriented-focus-personality-location-area needed-internal divisions) 05 minLecture2.9
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10- Positioning (devices) / Budget /situation analysis (SWOT) ANALYSIS 05 minLecture2.10
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11- SWOT ANALYSIS 05 minLecture2.11
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12- SWOT ANALYSIS /BCG matrix (Boston Corporation Group) 05 minLecture2.12
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13- BCG matrix (Boston Corporation Group) 05 minLecture2.13
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14- Follow BCG matrix (Boston Corporation Group) 05 minLecture2.14
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15- Follow BCG matrix (Boston Corporation Group) 05 minLecture2.15
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16- Management of services projects /quality and standards in services project 30 minLecture2.16
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17- quality and standards in services project 05 minLecture2.17
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18- quality and standards in services project /quality (effectiveness and efficiency)/(expected-perceived-actual ) 05 minLecture2.18
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19- Quality (expected-perceived-actual )/ quality measurement (tangible-reliability-assurance-empathy) 05 minLecture2.19
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20- quality measurement (tangible-reliability-assurance-empathy-response) 05 minLecture2.20
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21- reliability (customer retention – word of mouth- price fluctuation- service repair- employers ‘spirit ) 05 minLecture2.21
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22- Gap Model Of Service Quality (customer expectations-personal needs-past experience-external communication 05 minLecture2.22
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23- Gap Model Of Service Quality (understanding customer needs- customer expectations and perceptions ) / policy written protocol 05 minLecture2.23
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24- policy written protocol / service delivery (gap3)/external communication (gap 4)/gap5 (expected-perception) 05 minLecture2.24
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25- Gap5 (expected-perception)/standardizations (gap closure) 05 minLecture2.25
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26- Standardizations’ tools ( measurement by facts- refining measurements 05 minLecture2.26
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27- Standardizations’ tools v-refining measurements (MAIC “MEASURE-ANALYS-IMPROVE-CONTROLE)/Time measurement 05 minLecture2.27
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28- Time measurement ( accuracy-cost-performance) / retained patient recommendations /accuracy/questionnaire 05 minLecture2.28
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29- Benchmarking (internal-external-customers-competitive-services ) /check list 05 minLecture2.29
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30- check list / job descriptions 05 minLecture2.30
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31- flow chart /color coding / office policy 05 minLecture2.31
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32- office policy / corporate manual 05 minLecture2.32
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33- Organizing /resources /structure/chain command/chairman rule/ centralization or not/ shape of structure(vertical) 05 minLecture2.33
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34- shapes of organizational structure(vertical-Divisional approach-matrix ) 05 minLecture2.34
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35- follow shapes of organizational structure(matrix-teams) 05 minLecture2.35
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36- follow shapes of organizational structure(teams –networking) 05 minLecture2.36
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37- job specifications/ redundancy /bureaucracy/delegations-authority /responsibilities 05 minLecture2.37
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38- accountability/delegations 05 minLecture2.38
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39- Human resources/ attract effective persons /development and training persons /non effective persons /job analysis 05 minLecture2.39
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40- Job analysis / job specifications / job description /collecting data (cv) / interview 05 minLecture2.40
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41- Interview- rules and protocols 05 minLecture2.41
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42- Follow Interview- rules and protocols /Orientation period / training period 05 minLecture2.42
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43- Follow / training period 05 minLecture2.43
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44- Why people leave work? Maslow’s Hierarchy 05 minLecture2.44
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45- Follow Maslow’s Hierarchy 05 minLecture2.45
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46- Follow Maslow’s Hierarchy 05 minLecture2.46
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47- Follow Maslow’s Hierarchy /Appraisal /termination interview 05 minLecture2.47
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48- Follow termination interview / Leadership 05 minLecture2.48
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49- Leader Vs Manager 05 minLecture2.49
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50- Follow Leader Vs Manager / leaders’ motivations 05 minLecture2.50
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51- leaders’ motivations / motivations model 05 minLecture2.51
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52- Motivations and Hygiene factor /Lead by..!! 05 minLecture2.52
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53- put people before business / coach = leader 05 minLecture2.53
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54- Control / feed forward control / concurrent control / feed-back control 05 minLecture2.54
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55- Project management summarizations / crisis management 05 minLecture2.55
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56- crisis management /Marketing /market study 05 minLecture2.56
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57- market study / SWOT/market segmentation / selection/ presentation to the market (def) 05 minLecture2.57
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58- market study (needs) / different services / SWOT 05 minLecture2.58
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59- SWOT / Maslow’s Hierarchy ( marketing ) 05 minLecture2.59
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60- Collecting data about Buying motives 05 minLecture2.60
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61- Follow Collecting data about Buying motives /demand, needs or wants 05 minLecture2.61
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62- STP segmentation, targeting and positioning 05 minLecture2.62
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63- Follow STP segmentation, targeting and positioning 05 minLecture2.63
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64- Follow STP segmentation, targeting and positioning (branding-brand image) 05 minLecture2.64
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65- Follow STP segmentation, targeting and positioning (brand loyalty- brand differentiation) 05 minLecture2.65
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66- Follow STP segmentation, targeting and positioning (brand loyalty- brand differentiation)/Marketing mix (4 P) 05 minLecture2.66
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67- The 4 p ” Product, Price, place, promotion”/ core product, real product and augmented product 05 minLecture2.67
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68- Follow core product, real product and augmented product 05 minLecture2.68
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69- Follow core product, real product and augmented product / the place 05 minLecture2.69
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70- Follow the place and price 05 minLecture2.70
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71- Price and quality 05 minLecture2.71
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72- Follow Price and quality – total cost –competitions – demand /pricing ( competitive pricing –profitability pricing- prestige pricing ) 05 minLecture2.72
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73- Follow pricing ( competitive pricing –profitability pricing- prestige pricing )/volume pricing/odd (psychological) pricing 05 minLecture2.73
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74- Strategy of pricing ( competitive –penetrating – skimming ) 05 minLecture2.74
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75- Follow Strategy of pricing (competitive –penetrating – skimming)/why competitive raises price and how to manage?/price shading 30 minLecture2.75
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76- price shading /price coverage / price increase 05 minLecture2.76
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77- pricing ways ” pricing objective- demand- total cost” 05 minLecture2.77
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78- follow pricing ways ” pricing objective- demand- total cost” 05 minLecture2.78
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79- pricing ways ” pricing objective- demand- total cost”/analysis / pricing way / price writing 05 minLecture2.79
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80- Promotions /Def. /Target/ essentials of promotions / Mission of promotion 05 minLecture2.80
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81- Promotions’ cost 05 minLecture2.81
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82- Promotions” message / promotions’ idea / measurement of promotion 05 minLecture2.82
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83- Follow measurement of promotion /procedures of promotions “advocacy ads. – comparative ads.- cooperative ads “ 05 minLecture2.83
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84- Follow procedures of promotions “Service ads- persuasive ads – occasion’s ads. – reminder ads.-testimonials ads” –social media ads. 05 minLecture2.84
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85- Social media ads. / Specialty ads. 05 minLecture2.85
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86- Word of mouth ads. / opinion leaders 05 minLecture2.86
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87- Follow Word of mouth ads. / opinion leaders 05 minLecture2.87
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88- Teasers adv. AIDA MODEL 05 minLecture2.88
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The Art of persuasion
36-
1-one of the weakness point – am I able to win the persuasion of the patient with my treatment plan. 05 minLecture3.1
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2- Decision making .The importance of patient preferences in treatment decisions—challenges for doctors. 05 minLecture3.2
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3- Doctors’ reaction to patients’ complains and body language. 05 minLecture3.3
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4-Cloning and minimizing the information and treatment plan in patient mind. 05 minLecture3.4
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5-The value of the patient when became an “asset”. 05 minLecture3.5
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6-Localizing the real causes of patient’s objections. 05 minLecture3.6
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7-The only valuable relations with the patient is “trust” 05 minLecture3.7
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8-The link betweenhealth patient and the knowledge is the convincing way of the doctor. 05 minLecture3.8
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9-What It Really Means To Have High Expectations. 05 minLecture3.9
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10-The Core Protocols –Make Yourself And Your Team Great. 05 minLecture3.10
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11-Fixed handling protocol-really makes difference. 01 minLecture3.11
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12-Improvement in clinic mood-starts from doctor. 05 minLecture3.12
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13-Mood Swings-not allowed Dealing mood with patient, straight line never change. 05 minLecture3.13
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14-Would You Trust Your decision?Trusted is infection, directly to the patient. 05 minLecture3.14
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15-Teamwork errors-defense should not be directed to mistakes. 05 minLecture3.15
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16-For the sake is a red line word-no exceptions in protocol. 05 minLecture3.16
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17- services-seeking patients met their request. 05 minLecture3.17
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18-Probability of failure and success-like a candle in dark road. 05 minLecture3.18
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19-face your case-never turn back. 05 minLecture3.19
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20-Never start what you cannot end-treatment between brackets. 05 minLecture3.20
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21-Patient vision by our eyes-hidden actions to be seen facts. 03 minLecture3.21
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22-Multi-clinic patients-take a number. 05 minLecture3.22
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23-discount-seeking patients 05 minLecture3.23
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24-Fear of unknown –change secrets to facts. 05 minLecture3.24
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25-Sharing the Probability of failure and success, builds new modalities of treatment options. 05 minLecture3.25
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26-When patient refuse to pay, money loss, how to overcome. 05 minLecture3.26
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27-Focus on patient; avoid distraction of attention by his relatives. 05 minLecture3.27
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28-“Difficult” Patients-Fixed doctors’ mood, even the patient tries to modulate it. 05 minLecture3.28
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29-Reversing decision protocol 01 minLecture3.29
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30-Insistence In pay passed treatment plan is red line. 05 minLecture3.30
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31-Consent form –is a mandatory rule in persuasion stages. 05 minLecture3.31
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32- Value selling-advertising protocol. 05 minLecture3.32
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33-Emotional stability, controlling patient’s anger and different types of patients. 05 minLecture3.33
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34-Different type of patients (follow). 05 minLecture3.34
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35-Treatment plans’ outcomes –comparing and selection. 05 minLecture3.35
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36-golden rule 03 minLecture3.36
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KPIs
4 -
Vision of trust
6-
Lecture 1 – Vision of Trust 05 minLecture5.1
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Lecture 2 – Vision of Trust 05 minLecture5.2
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Lecture 3 – Vision of Trust 05 minLecture5.3
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Lecture 4 – Vision of Trust 05 minLecture5.4
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Lecture 5 – Vision of Trust 05 minLecture5.5
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Lecture 6 – Vision of Trust 05 minLecture5.6
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Law Rules – Safe Practice In Clinic
4-
Lecture 1 – Law 05 minLecture6.1
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Lecture 2 – Law 05 minLecture6.2
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Lecture 3 – Law 05 minLecture6.3
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Lecture 4 – Law 05 minLecture6.4
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