Course Description:

Usually normal persons are able to manage small tasks in their life, but if you are seeking a new mood of life, fulfilling your desire of success and feel the progress   with leadership in you field –either it is medical or non- medical, you need this course to start a new shape of life and knowledge that makes you lead your market while others will follow you. After this course you can manage your finance and administration of any doctor’s office or an office of a medical professional in one of many types of specialties in medicine. This is distinct form of management as you are now Advanced Practice Manager, so, responsible for the administrative responsibilities of daily operations and development of a business strategy. Also responsible for hiring staff, negotiating benefits and personnel policies, ensuring that medical supplies are ordered and equipment is maintained, ensuring regulatory compliance, and the development and marketing of service lines. Ability to encompass multiple topics including governance, the financial aspects of medical billing, staff management, ancillary service development, information technology, transcription utilization, and marketing Practice managers handle the business aspects of medicine to maximize provider time and enhance patient care. Do not miss it; do not miss your new life of management.

Learning Outcomes:

• Learn how to Management of services projects, quality and standards in services project
• Application of quality and standards in services project
• Quality (effectiveness and efficiency)/(expected-perceived-actual )
• Quality measurement (tangible-reliability-assurance-empathy)
• Quality measurement protocol , the response of customers
• Reliability and its effect on customer retention ,word of mouth, price fluctuation, service repair, employers ‘spirit
• All about the Gap Model Of Service Quality between customer  expectations, personal needs, past experience and external communication