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Volume 4
6-
27- Standardizations’ tools v-refining measurements (MAIC “MEASURE-ANALYS-IMPROVE-CONTROLE)/Time measurement Copy 05 minLecture1.1
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28- Time measurement ( accuracy-cost-performance) / retained patient recommendations /accuracy/questionnaire Copy 05 minLecture1.2
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29- Benchmarking (internal-external-customers-competitive-services ) /check list Copy 05 minLecture1.3
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30- check list / job descriptions Copy 05 minLecture1.4
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31- flow chart /color coding / office policy Copy 05 minLecture1.5
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32- office policy / corporate manual Copy 05 minLecture1.6
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